Stewart Title welcomes your feedback. Listening to comments and concerns from our clients and insureds is just one of the ways we strive to provide you with magnificent service.
We always strive to provide magnificent service from our inspired professionals. When we are successful, we like to hear about it! We encourage you to tell us your story or express your positive feedback.
Conversely, if you have general feedback on where we may have missed our goal, or you have constructive suggestions or feedback, we also want to know so that we can continue to improve.
You may contact the associate or the department manager directly via telephone at (416) 307-3300 or toll free at (888) 667-5151. You may also send us feedback in writing via any of the following methods so that we can review and respond to your comments.
Filing of a complaint
Please contact the Complaints Officer, Derek C. de Wolde, as follows if you want to file a complaint with Stewart Title:
When you contact us, we will require:
The Complaints Officer will follow the process outlined below:
Stewart Title is committed to making the best efforts to resolve your complaint to your satisfaction. However, should you remain unsatisfied with the Company’s final position, you may contact the independent organizations below.
GIO – General Insurance Ombudservice, an independent corporation that provides mediation services and assists in the resolution of conflicts.
You may contact GIO via:
The Financial Consumer Agency of Canada (FCAC), an independent government agency that supervises federally regulated financial institutions to ensure that they comply with federal consumer legislation.
FCAC also expands consumer education in the financial sector, monitors industry codes of conduct and public commitments designed to protect the interest of consumers.
Stewart Title Guaranty Company complies with the consumer laws that protect you in different ways. For example, we provide our customers with information about our complaint-handling procedures; proper notice about our office closures that affect you; terms and conditions of our title insurance policies; customer’s rights and obligations when being issued a title insurance policy and protecting the confidentiality of customer information.
For more information about FCAC, you may contact them via:
The FCAC will determine whether the financial institution is in compliance. It will not, however, resolve individual complaints.
The Privacy Commissioner of Canada is responsible for ensuring that the federal government and companies in the private sector collect, use or disclose personal information in a manner that is responsible and transparent.
Canada has two federal privacy laws in place to protect your personal information. The Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).
As noted above, for all Quebec related complaints, the complainant may ask for the transfer of your insured’s file to the AMF if you remain dissatisfied with the ultimate resolution of the complaint or with the examination process. When submitting the complaint, the complainant can complete the Complaint or Allegation Reporting Form available on the AMF website (https://lautorite.qc.ca/en/general-public/assistance-complaints-and-compensation/file-a-complaint-with-a-representative-or-firm/) or may simply write to Stewart Title. If the complainant wishes to transfer the complaint to the AMF after Stewart’s internal review process or at any time during the examination of your complaint, the complainant should complete the form designated “Request the Transfer of a File form” available on the Website of the AMF or make the request in any other manner.
For additional assistance from the AMF, complainants can go to the following: